Professional support

Obeo Enterprise for SysON is backed by Obeo professional services and support.

For product information, support options, and commercial contacts, visit https://www.obeosoft.com/en/products/obeo-enterprise-for-syson.

1. Before contacting support

Collect the following information before opening a support request:

  • the Obeo Enterprise for SysON version

  • the deployment type and environment

  • the authentication mode in use, for example OIDC or local accounts

  • the user role and license assignment involved in the issue

  • the project visibility and team access rules, if the issue is related to project access

  • relevant logs, screenshots, and reproduction steps

2. Reporting an issue

When reporting an issue, include the product version, the deployment context, the steps to reproduce the problem, and any relevant logs or screenshots.